Frequently Asked Questions (FAQs)

Welcome to the Dvior FAQ section. Here, you'll find quick answers to the most common questions about our gifting services, customizations, orders, and policies.

🎁 1. What types of gifts do you offer?

We offer a wide range of personalized gifts, custom-made hampers, and corporate gifting solutions. Our products include mugs, photo frames, gift boxes, accessories, festive kits, and more — all customizable to your needs.

🖌️ 2. Can I personalize my order?

Yes! Most of our gifts can be customized with names, photos, logos, or messages. You can enter customization details while placing the order or contact us directly for special requests.

📦 3. How long will it take to receive my order?

Delivery timelines vary depending on the product and location. Generally:

• Customized orders: 5–10 business days
• Standard gifts: 3–7 business days
  You’ll receive a tracking number once your order is shipped.

💳 4. What payment methods do you accept?

We accept all major debit/credit cards, UPI, Net Banking, and wallet payments via secure payment gateways.

🔁 5. Can I return or exchange my order?

No. We follow a strict No Exchange & Return Policy, especially for customized items. If your item is damaged or incorrect, contact us within 24 hours of delivery for support.

🧾 6. Will I get an invoice for my purchase?

Yes. An invoice is sent to your email after a successful order, and you can also request a printed copy with your delivery.

🎁 7. Do you take bulk or corporate gift orders?

Absolutely! We specialize in corporate gifting solutions. You can get in touch with us at support@dvior.com or via our Corporate Gifting section for custom quotes and branding options.

🌐 8. Do you ship across India?

Yes, we ship pan-India. For remote areas or international shipping requests, please contact us for availability and cost.

✉️ 9. How can I contact Dvior?

You can reach us via:
📧 Email: care@dvior.com
📱 WhatsApp: +91 9316294375
🌐 Website: www.dvior.com